Free delivery on selected products
An eligible product will be identified as including free delivery. The offer applies to the stated product and delivery area. It does not mean that every item or every UK postcode is free to deliver to. If a basket contains other goods, the applicable delivery charge will be shown before payment.
We do not add an unagreed delivery charge after purchase. If your address needs a delivery quote, contact us before ordering so we can confirm whether delivery is available and the price. Where an order cannot be supplied on the agreed basis, we will explain and refund the affected order rather than require you to accept an additional charge.
Dispatch and carrier transit times
Our usual aim is to dispatch orders within 2 to 3 working days of ordering. Working days are Monday to Friday, excluding bank holidays. If dispatch is expected to take more than 5 days, we will let you know.
Larger items are normally sent using APC’s 24-hour service; suitable parcels may use Royal Mail 48-hour tracked delivery. These carrier service descriptions apply after dispatch. They are estimates rather than a guarantee that an order will arrive one or two days after you place it.
We send a dispatch email when the order is on its way. Give us a mobile number for carrier delivery updates. If a particular delivery date is essential, ask us before ordering and obtain written confirmation that we can meet it.
Delivery areas and postcode exclusions
The standard free-delivery area excludes Northern Ireland, the Isle of Wight and the Scottish postcode ranges below. Contact us before ordering to discuss availability and a delivery quote for these UK destinations. A quote is not a promise that every item can be sent to every address.
This store offers UK delivery only. We do not offer delivery to the Republic of Ireland or the Channel Islands.
| Delivery area | Postcodes requiring an enquiry before ordering |
|---|---|
| Scottish Highlands | AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50 |
| Scottish Islands | HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 |
Your address and receiving the delivery
Check the postcode, house number or property name and contact details carefully. Tell us about restricted access, an unmarked entrance or other information that a driver will need. Do not assume the carrier can take plants through a property or carry out planting.
Make arrangements for someone to receive the order. A carrier may require a signature or follow its own delivery instructions. If you need to change the address after ordering, contact us promptly; a change may no longer be possible once the parcel is in transit.
When your plants arrive
Unpack plants promptly and inspect them. Check moisture around the roots and water as appropriate, keeping plants protected until you can plant them. Keep the order label and packaging long enough to confirm that everything ordered has arrived.
If something is damaged, missing or incorrect, email photographs and your order reference to info@plantsforgarden.co.uk. Prompt photographs help us understand transit damage, but there is no short reporting deadline that takes away your statutory rights.
Delayed or missing orders
Contact us on 0333 533 0162 or email info@plantsforgarden.co.uk if tracking is unclear or your order appears overdue. We will investigate with the carrier. For consumer orders using our carrier arrangements, responsibility remains with us until you or your nominated recipient takes physical possession.
The delivery rights in our terms apply if an agreed deadline is missed or goods are not delivered. Contact us rather than arranging replacement plants at your own expense without first discussing the problem.
Read our terms and delivery rights Contact Plants for Garden